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Privacy Policy

At TriCities Electric, we value the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us through our website, services, and other means. By using our website or engaging with our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you provide to us directly or through your use of our services. This includes, but is not limited to:

  • Contact Information: Name, address, phone number, email address
  • Service Information: Details related to electrical services, project preferences, and service history
  • Payment Information: Credit card or other payment details used for transactions
  • Project-Specific Data: Blueprints, design preferences, work orders, estimates, and other documents relevant to the services provided
  • Communication Data: Phone calls, emails, or text communications related to service requests or customer support
  • Website Activity: IP address, browser type, device information, and usage data (via cookies and similar technologies)
  • Geolocation Data: GPS or location-based data during service calls or technician dispatch (if applicable)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To fulfill your service requests, schedule appointments, and communicate regarding your project
  • Billing and Payment: To process payments, manage accounts, and handle invoicing
  • Customer Support: To address questions, concerns, or issues you may have related to our services
  • Marketing and Promotions: To send you updates about our services, promotions, or special offers (only if you have opted-in)
  • Service Improvement: To analyze service data, feedback, and website activity to improve our offerings and customer experience
  • Legal Compliance: To comply with legal obligations, such as warranty management, and to resolve any disputes or claims

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes using encryption for payment information and secure servers for storing customer data. However, while we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We will not sell, rent, or lease your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors or partners who assist us in delivering our services, such as payment processors, contractors, and suppliers
  • Legal Compliance: If required by law, regulation, or legal process, including responding to subpoenas or other governmental requests
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Your Choices and Rights

You have the right to:

  • Access: Request a copy of the personal information we have on file about you
  • Correction: Request corrections or updates to your personal information
  • Deletion: Request the deletion of your personal information, subject to legal and contractual obligations
  • Opt-out: Opt-out of receiving promotional emails or marketing communications by following the unsubscribe instructions or contacting us directly

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. These technologies may collect information such as your IP address, browser type, and usage patterns. You can control the use of cookies through your browser settings; however, disabling cookies may affect your experience on our site.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites; we encourage you to review their privacy policies before providing any personal information.

8. Data Retention and Deletion

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, and warranty purposes. You may request the deletion of your personal data at any time provided it does not conflict with our legal obligations.

9. Legal Compliance and Local Regulations

We comply with applicable privacy laws and regulations including the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR), as required by our customer base. We also retain relevant documentation such as service contracts, warranties, and payment history to comply with local legal and business requirements.

10. Employee Access to Information

We limit access to personal information to authorized employees or contractors who need it to perform their duties. All employees are trained in privacy protection and data security practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please
contact us at:

TriCities Electric
4128 Ft Henry Drive, Ste D 350, Kingsport, TN 37664
Phone: (423) 367-5517
Email: business@tricitieselectric.com